Refund Policy

At AutoExperts, we strive to provide accurate and timely vehicle information. However, we understand that unforeseen issues may arise. Our refund policy is as follows:

Refund Eligibility:

A full refund may be considered under the following specific circumstances:

  • Report Non-Delivery: If, for any technical reason on our end, the requested vehicle history or specification report is not successfully delivered to you after payment.
  • Grossly Inaccurate Report: If the report provided contains significant and verifiable inaccuracies that render it fundamentally different from the vehicle identified by the VIN, despite our best efforts to ensure accuracy.

Non-Refundable Circumstances:

Refunds will not be granted in the following situations:

  • Timely Report Delivery: If the vehicle history or specification report is delivered to you in a timely manner after your request.
  • Accurate Report Content: If the information contained within the report is accurate to the best of our ability, based on the data sources we access. Minor discrepancies or the absence of specific historical data that is unavailable in public or commercial records do not constitute grounds for a refund. This is due to the inherent limitations and variability of available vehicle history information.
  • Change of Mind: If you simply change your mind after purchasing and receiving the report.
  • Input Errors: If the VIN entered by the user was incorrect, resulting in a report for a different vehicle. It is your responsibility to ensure the VIN is entered accurately.

Refund Procedure:

To request a refund, you must contact our customer support team within [Number] days of the report purchase, providing clear and compelling evidence of non-delivery or gross inaccuracy. We will review your request and may require additional information for verification. If your claim is deemed valid based on our policy, we will process your refund within a reasonable timeframe.

AutoExperts is committed to fair and transparent practices. This refund policy is designed to address legitimate issues while acknowledging the nature of information-based services.